Responsible Gaming
at 75bg Casino

At 75bg, responsible gaming is not an afterthought — it is a core operating principle woven into every aspect of how we build and run our platform. We recognise that while the vast majority of our players in Bangladesh enjoy online casino games and cricket betting as a recreational activity, a small number of individuals may develop patterns of play that become harmful to themselves or to those around them.

75bg takes this responsibility seriously. Our platform is designed with a full suite of player-protection tools including deposit limits, session time controls, cooling-off periods, and permanent self-exclusion options. Our customer support team is available 24 hours a day, seven days a week, and is trained to respond to responsible gaming concerns with care, discretion, and practical assistance.

We operate in accordance with internationally recognised responsible gaming standards. We do not market to vulnerable individuals, we do not permit underage play, and we actively monitor account activity for behavioural indicators associated with problem gambling. Where such indicators are detected, our team may proactively reach out to the player or apply precautionary account restrictions.

Gambling should always be a form of entertainment — an activity you engage in with money you can afford to spend, at stakes you are comfortable with, and for a defined period of time. The moment gambling stops feeling fun and starts feeling like an obligation, a way to recover losses, or a source of financial stress, it is time to pause and seek help. 75bg is here to support you through that process.

75bg enforces its minimum age requirement at the point of registration and through ongoing KYC (Know Your Customer) verification processes. All players may be required to submit government-issued identity documents — such as a Bangladesh National Identity Card (NID) or passport — to verify their age and identity before deposits, withdrawals, or bonus claims are processed.

We strongly encourage parents and guardians in Bangladesh to take an active role in preventing minors from accessing online gambling platforms. Practical steps include enabling parental control software on shared devices, securing your 75bg account with a strong, unique password that your children do not have access to, and keeping mobile banking applications such as bKash and Nagad secured with biometric or PIN locks that minors cannot access.

If you believe a minor has accessed the 75bg platform using your details, contact our support team at [email protected] immediately. We will investigate and act on all underage access reports as a matter of priority.

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people do not recognise it in themselves until it has already had a significant impact on their finances, relationships, or mental health. The following warning signs may indicate that gambling has become a problem rather than a pastime:

The following questions are designed to help you reflect honestly on your gambling behaviour. Answer each question as accurately as you can. If you answer "yes" to three or more questions, we recommend activating one of the responsible gaming tools in your 75bg account and considering speaking to a support counsellor.

All responsible gaming tools at 75bg are accessible directly from your account dashboard. You do not need to contact support to activate deposit limits, session timers, or reality check reminders — these can be configured instantly by any registered player. More intensive interventions such as cooling-off periods and self-exclusion can be activated from the same dashboard section, or by contacting support if you prefer human assistance.

75bg applies a mandatory asymmetry to limit changes: any request to decrease a limit (e.g., lower your daily deposit cap or shorten your session timer) takes effect immediately, giving you instant protection. Any request to increase a limit (e.g., raise your deposit cap) is subject to a minimum 7-day reflection period before taking effect. This intentional friction is designed to protect players who may have set conservative limits during a moment of clarity from impulsively overriding those limits during an active session.

Self-exclusion is the most comprehensive player-protection tool available at 75bg. When a self-exclusion is active, your account is fully locked — you will not be able to log in, place bets, deposit funds, or access any gambling feature on the platform. Additionally, 75bg will remove you from all marketing email and SMS lists for the full duration of your exclusion.

Self-exclusion periods available at 75bg are: 6 months, 1 year, 2 years, or permanent (indefinite). We strongly encourage players who are concerned about their gambling to select at minimum a 6-month exclusion, which provides meaningful time to seek support, address underlying issues, and establish healthy habits before considering a return to the platform.

A self-exclusion period cannot be reversed or shortened once activated. At the end of a fixed-term exclusion (e.g., 6 months or 1 year), your account will not be automatically reactivated — you must actively contact 75bg support to request reactivation, and there is a mandatory 7-day reflection delay before access is restored. This friction is intentional and designed to prevent impulsive reactivation.

If you wish to permanently close your 75bg account and ensure all personal data is handled in accordance with our Privacy Policy, please contact [email protected]. Account closure requests are treated as a priority and processed within 24 hours. Any remaining account balance at the time of closure will be returned to your nominated payment method (bKash, Nagad, Rocket, or Upay) within 3–5 business days.

Setting a personal deposit limit is one of the simplest and most effective steps you can take to keep your gambling budget under control. At 75bg, deposit limits can be configured as daily, weekly, or monthly caps, denominated in Bangladeshi Taka (BDT). Once a limit is active, the platform will automatically block any deposit transaction that would cause your total deposits for the period to exceed your chosen cap.

Recommended starting limits for new players in Bangladesh:

All deposit and loss limit changes that represent a reduction in your current limit take effect immediately. Changes that represent an increase in your current limit are subject to a mandatory 7-day waiting period before they become active. This policy protects against impulsive limit increases made during active gambling sessions.

If you feel that your gambling is out of control, or if you are concerned about the gambling behaviour of a friend or family member, professional help is available. The following organisations provide confidential support, counselling, and guidance for individuals affected by problem gambling. All contact details below are provided as plain text — they are not clickable links.

In Bangladesh, formal national gambling addiction helplines are not yet widely established. However, mental health and counselling support is available through organisations such as the National Mental Health Helpline (Kaan Pete Roi), accessible to Bangladeshi residents, and through licensed clinical psychologists and counsellors practicing in Dhaka, Chittagong, Sylhet, and other major cities. Your GP or a trusted healthcare professional in your local area can also provide a referral to appropriate counselling services.

75bg strongly encourages any player who believes they may have a gambling problem to reach out for help without delay. There is no judgment, and your privacy is fully protected. Our support team can provide a direct referral to appropriate resources and will simultaneously activate any account protections you request.

Problem gambling rarely affects only the individual — it has a significant impact on family members, close friends, and colleagues. If someone you care about is showing signs of a gambling problem, it can be difficult to know how to respond. The following guidance may help you approach the situation constructively and supportively.

In Bangladeshi households, where finances are often shared and family relationships are central to daily life, the financial and emotional strain of a family member's gambling problem can be particularly acute. Concerns may arise around joint bank accounts, shared mobile banking wallets such as bKash or Nagad, or unexplained withdrawals and debts. Approaching these issues with empathy rather than anger gives the best chance of a positive outcome.

The 75bg support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March). Our agents are trained to handle responsible gaming enquiries with care and discretion. There is no judgment — our sole goal is to help you stay in control of your gambling and to connect you with the right resources if needed.

For responsible gaming requests specifically, please use the contact methods below. All correspondence is handled in confidence and stored securely in accordance with our Privacy Policy.